Return & Exchange Policy

Thanks for shopping at bymome.com. Your "Swaddle.Snug.Safe" shop for you and your little one. If you are not entirely satisfied with your purchase, no worries, we're here to help.

Returns

We accept returns. You can return unopened items in the original packaging within 7 days of
your purchase with receipt or proof of purchase. If 7 days or more have passed since your
purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a
reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we
will refund your purchase price and a credit will automatically be applied to your original method
of payment.Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at admin@bymome.com. 

Exchange

We only exchange goods if they are defective or damaged. In circumstances where you
consider that a product is defective, you should promptly contact us at admin@bymome.com with details of the product and the defect. You can send the item you consider defective to:

Bymome Sdn Bhd

No.30, Jalan BSC 4a/6

Bandar Seri Coalfields

47000, Selangor, Malaysia.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a replacement as a result of the defect. If
you are eligible, we will send you a replacement product.

Shipping

To return the item you purchased, please mail it to: admin@bymome.com
Refunds do not include any shipping and handling charges shown on the packaging slip or
invoice. Shipping charges for all returns must be prepaid and insured by you. You are
responsible for any loss or damage to items during shipment. We do not guarantee that we
will receive your returned item. Shipping and handling charges are not refundable. Any amounts
refunded will not include the cost of shipping.